Effective Monday, MAY 4 2020
THE FOLLOWING PGA PC Locations Will Be Open to Serve Our Patients and Communities.
Long Island Area – Monday to Friday – 9am to 430pm
Address: 1999 Marcus Avenue, M18, Lake Success, NY 11042
Phone: (516) 466-6953
Westchester, Putnam, Orange, and Manhattan – 9am to 430pm
Address: 150 White Plains Road, Tarrytown, NY 10591
Phone: (914) 493-8628
Dutchess County: Fishkill and Surrounding Areas – Tuesday 9am to 430pm
Address: 200 Westage Business Center Drive, Fishkill, NY 12524
Phone: (914) 493-8628
New York City: Brooklyn – Monday, Wednesday, and Friday – 9am to 430pm
Address: 745 64th St, 4th Floor Brooklyn, NY 11220
Staten Island – Thursday – 9am to 430pm
Address: 500 Seaview Ave, Suite 130, Staten Island, NY 10305
Phone: (718) 226-1271
Connecticut: Stamford – Monday – 9am to 430pm
Address: 1200 High Ridge Rd, 3rd Floor, Stamford, CT 06905
OTHER LOCATIONS TO BE ADDED SOON! LOOK FOR UPDATES WEEKLY
APPOINTMENTS CAN BE MADE ONLINE 24/7 AT WWW.PEDSUROLOGY.COM or calling the local office
The health and well-being of our patients and communities remain our top priority. We are dedicated to providing a safe space for you and your family to receive the finest Pediatric Urologic and Gynecologic care.
PGA will continue to monitor this developing situation closely and comply with recommendations and instructions from our local and state health departments.
If you have a COVID test pending or have symptoms suspicious for COVID infection (cough, fever or loss of smell) – please inform our office prior to scheduling an office appointment.
If you have tested positive for COVID in the past 14 days – please call our office for alternative arrangements.
As we continue to monitor the impact of the novel coronavirus (COVID-19), we know many of you have questions. Our most commonly asked questions about appointments and care during this time are answered below.
If we haven’t covered your particular question on this page, you’re welcome to contact us directly for additional assistance.
How is PGA continuing preparations for COVID-19?
We continue to monitor new information about COVID-19, and we are adapting our care practices to reflect the latest recommendations from the Centers for Disease Control (“CDC”), Department of Health (“DOH”), and other overseeing regulatory bodies.
Have additional safety measures have been implemented?
We’ve implemented a COVID-19 specific protocol. This protocol includes instrument disinfection, rearranged waiting rooms to allow for greater social distancing, thorough surface cleaning and exam room sanitizing between patients. Patients will also have the opportunity to wait in their cars and complete check-in procedures using a cell phone to limit the number of people in waiting rooms where this can be done. Our physicians and staff are provided personal protective equipment (PPE). When patients enter the office, we ask that you also utilize PPE equipment (mask and gloves) as well as cleaning your hands using the provided hand sanitizing station. You’ll be asked to wear a mask or at least a homemade covering scarf, or bandana at all times when on the premises.
What if I am unable to keep my appointment?
If you are unable to keep your appointment, please call the office and your physician will be notified and your appointment will be rescheduled. You can also reschedule online by visiting our website.
Are you still offering virtual visits?
Yes, PGA will still be offering virtual visits for those patients who do not feel comfortable in the clinical setting. ALL PGA doctors will be able to discuss your symptoms and determine the most appropriate treatment plan, including recommending an in-office visit when necessary.
Are you pre-screening patients?
The safety of our patients and communities we serve is our number one priority. Patients will be properly assessed for COVID-19 risks (via phone or in person) prior to being allowed into any clinical areas by phone the previous 24 hours before your appointment.
Patients will have their temperatures measured and will be required to answer additional Covid-19 specific questions. It will be reinforced numerous times that our offices are not the venue for patients with symptoms consistent with a significant risk of ongoing COVID infection.
How are you ensuring the safety of your more vulnerable patients?
We are taking every precaution to particularly ensure the safety of our more vulnerable patients.
Does PGA Test for COVID-19?
PGA cannot perform testing for coronavirus on-site. If you have a COVID-19 test pending, we require that you DO NOT come into the office until your results come back negative.
Have there been changes to the clinic operating hours?
At this time, the practice has structured a limited physician schedule (9:00am 4:30pm, M-F) to ensure minimal public interaction within the office space to reinforce proper social distancing protocols. We want to assure our patients that we value their safety and are observing heightened precautions throughout this time.
What are the guidelines for office visits?
To help you prepare for your appointment, please keep the following in mind:
Patients AND one parent/guardian should arrive 15 minutes prior to your appointment time. PLEASE WAIT TO BE CALLED INTO OUR WAITING AREAS.
Can I make changes to my appointment?
We will respect and accommodate any patient’s request to defer their appointments or procedures to a later date, particularly as it relates to any non-urgent services.
Video Appointments Now Available With Our Doctors.
As part of our ongoing efforts to help contain the spread of COVID-19, we are offering video visits with Pediatric Urology doctors, as an alternative to office visits. To schedule, you can click on button or call your doctor’s office during business hours and request a video visit.
Like all of you, we have been closely monitoring developments related to the coronavirus outbreak (COVID-19) and take seriously our responsibility to all of our patients and their families. We will continue to provide the best care for your children in the safest, and most convenient way possible.
Please be informed of the following updates:
- Our office phones are open from 9am to 5pm MONDAY thru FRIDAY. Emergency calls all other times.
- Our Tarrytown and New Hyde Park offices CONTINUE to be open from 9AM to 5PM for URGENT or EMERGENT PROBLEMS THAT HAVE BEEN DISCUSSED WITH YOU AND YOUR PROVIDER. You may call the offices for information on what types of service are available onsite. NO WALK INS.
- Our staff, always diligent in their cleaning, is even more diligently and repeatedly disinfecting all surfaces many times throughout the day.
- Please bring only one person along with each child for your office visit.
- If you would prefer, we will have “waiting outside the waiting room”. That means you can bring your child to the office, register but then wait nearby (i.e. outside the waiting room) and have us call you immediately before your child is ready to enter the exam room.
- And as always, please practice good judgement: if you or your child are sick please reschedule your visit for the soonest available appointment.
- Please do not hesitate to contact us with any concerns, questions or suggestions.
- It is important work to take care of children and we consider it a privilege to do so. We value your trust in us and look forward to continuing to provide that care.
Lawrence E Epstein
Pediatric Urology Associates, PC